Refund & Cancellation Policy

1. Booking Cancellations

We understand that plans can change. To provide the best service to all of our clients and respect the schedules of our professional therapists, we enforce a standard cancellation policy.

2. Notice Window

• More than 2 hours notice: Appointments can be cancelled or rescheduled free of charge.
• Less than 2 hours notice: Cancellations made within 2 hours of the scheduled start time may incur a cancellation charge to cover the therapist's booking slot and travel arrangements.
• No-Shows: If the therapist arrives at your specified location and you are not present or refuse the session, the booking fee is non-refundable.

3. Refunds

Refunds are issued based on the following circumstances:

• Therapist Unavailability: If we are unable to fulfill your appointment request due to therapist illness or booking conflicts, a full refund of any deposit paid will be issued.
• Force Majeure: In cases of extreme weather, transit closures, or natural incidents preventing our therapist from safely traveling to your location, you will be offered a full refund or free rescheduling.

5. Contact Us

For refund inquiries or cancellation requests, please contact our support team at info@outcallmassage.co.tz or via phone/WhatsApp at +255 673 718 102.